"Webcast" articles

Parks Associates, in conjunction with Verisure, will be presenting IoT and smart home data in a complimentary webinar, April 23, 2014. The event will take place at 3 PM Central European Time (CEST) / 8 AM Central Time (U.S.). Parks Associates research shows broad consumer interest in smart home services, with interest at 33-48% of all U.S. broadband households for smart home devices ranging from remote door locks to alarm detectors. However, there is not a single, concise value...

Parks Associates will be presenting consumer research and analysis on international trends in online video services in an upcoming webcast, " OTT Services: Moving from Sideline to Primetime ." The webcast will take place March 27 at 1 p.m. CT (11 a.m. PT). Parks Associates research finds that although more than 50% of U.S. broadband households now use paid OTT video services, millenials are more likely than other age groups to use these services on a regular basis. In fact,...

Parks Associates will be presenting new insights into the OTT video market in an upcoming complimentary webcast, " OTT Services: Moving from Sideline to Primetime ." The webcast will take place on Thursday, March 27, at 11 a.m. (PST). While OTT video services are considered disruptors to the TV industry, they are now more increasingly disrupting the traditional video market. Parks Associates research shows that U.S. broadband households are more frequently turning to...

The webinar that Parks Associates is giving on Thursday, February 20 ( Supporting the Connected Home: Preventing The Internet of Broken Things ) has some very interesting topics. I’m particularly intrigued by areas such as new innovations and tools for customer support. As I study the technical support/call center space, I think that these areas are of critical importance, as they will determine how satisfied customers are with the support they receive AND they will determine the...

Virtual care programs and telemonitoring platforms are at the heart of the connected health industry. Allowing patients to stay on top of their health goals while remaining in contact with physicians and healthcare professionals, telehealth solutions provide solutions for patients looking for convenient, connected care. New Parks Associates research finds that over a quarter of U.S. households have used some type of virtual care communication tool in the past 12 months. This figure...

New data shows that connected home device users experience problems with their various devices anywhere from a few times a month to almost daily. However, only slightly more than half of these consumers have a protection plan or service in place for a single device. As the Internet of Things and smart devices in homes become more commonplace, it's time for solution providers and support teams to put strategies in place to solve these problems. On Thursday, February 20,...