Download Table of Contents (PDF)

1.0   Report Summary

1.1 Purpose and Scope of Report

1.2 Data Sources

1.3 Companies Briefed

2.0   Overview of the SMB Market

2.1 SMB Data

2.1.1 Number of Firms

2.1.2 Employees

2.1.3 Revenues

2.2 The Technology Environment

2.1.1 Computers

2.1.2 Mobile Phone Handsets

2.1.3 Servers

2.1.4 IT Security

2.3 IT Spending Trends

2.3.1 On Equipment

3.2.3 On Services

2.4 Computer Equipment Purchases

2.4.1 Purchase Location

2.4.2 Computer Equipment Purchased with Additional Services

3.0   Demand-side Analysis SMBs

3.1 Where do SMB IT Managers Spend their Time?

3.2 Current Use of Professional Tech Support Services

3.3  Interest in Tech Support Services

3.4  Key Requirements of a Tech Support Service

3.5  Preferred Payment Methods for Tech Support Services

3.6  Home Networking/Configuration

4.0   Market Sizing

5.0   Conclusions and Recommendations

Coming Soon!

Publish Date: 2Q 2011

Pages: 0

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Authored By:
Kurt Scherf - Vice President, Principal Analyst

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© February 2011 Parks Associates
Dallas, Texas 75230

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America.

Disclaimer
Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.