- Access & Entertainment Services
- Test cat
- Advertising
- Connected Home Sys. & Srvcs
- Digital Living Overview
- Digital Health
- Digital Home Support Services
- Digital Media
- Mobile and Portable
Core Research Areas
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| Retailers and Support Services: Analysis and ForecastsDownload Table of Contents (PDF) 1.0 Report Summary 1.1 Purpose and Scope of Report 1.2 Data Sources 1.3 Companies Briefed 2.0 CE Purchases and Support 2.1 Consumer Electronics Buying Trends 2.1.1 Purchase Location 2.1.2 Support Features Purchased with Consumer Electronics 2.2 Specific Consumer Electronics Purchases 2.2.1 Home Computers 2.2.2 Home Networks 2.2.3 Televisions and Home Theater Systems 3.0 Retailers and Technical Support Services 3.1 Tech Support - Moving Beyond “DIY” 3.2 Tech Support Services: Consumer Demand and Overview 3.2.1 Computer Troubleshooting Services 3.2.2 Computer Tune-up 3.2.3 Home Network Set-up and Troubleshooting 3.2.4 Remote Tech Support Services 4.0 Forecasts 4.1 New Computer Set-up 4.2 In-store and On-site Home Computer Troubleshooting 4.3 Remote Home Computer and Home Network Troubleshooting 4.4 Home Computer Tune-up Services 4.5 Home Network Set-up and Configuration 4.6 Total Revenues 5.0 Conclusions and Recommendations 5.1 Extending the Customer Lifecycle 5.2 Retailers Take a More Proactive Role in Pre-purchase Advice 5.3 Selling Support Services via Online Channels 5.4 Using Video for New Product Training 5.5 Scaling Support Services 5.6 Online Marketplaces for IT Professionals 5.7 Recycling Offerings
Consumers Needing Help with Setting up CE Products Publish Date: 2Q 2010 Pages: 56 Authored By: Kurt Scherf - Vice President, Principal Analyst
Authored by Kurt Scherf
© April 2010 Parks Associates All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher. Printed in the United States of America.
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