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About the Research

Previous Research

Key Findings

Recommendations

Telecommuting: Overview

Type of Telecommuting  (Q1/13)

Frequency of Telecommuting (Q1/13)

Type of Telecommuting by Frequency (Q1/13)

Telecommuting: Part-Time vs. Full-Time Work (Q1/13)

Reason for Telecommuting by Frequency of Telecommuting (Q1/13)

Reason for Telecommuting by Education (Q1/13)

Reason for Telecommuting by Frequency of Telecommuting (Q1/13)

Reason for Telecommuting by Education (Q1/13)

Productivity Level (Q1/13)

Home vs. Office Productivity by Frequency of Telecommuting (Q1/13)

Demographic Profile of Telecommuters

IT Profile of Home Offices

Avg. # of Devices in Home Office by Frequency of Telecommuting (Q1/13)

Avg. # of Devices in Home Office by Part-Time vs. Full-Time Work (Q1/13)

Devices in Home Office by Frequency of Telecommuting (Q1/13)

Services Used in Home Office by Frequency of Telecommuting (Q1/13)

Employer-Provided Devices in Home Office by Frequency of Telecommuting (Q1/13)

Employer-Provided Services in Home Office by Frequency of Telecommuting (Q1/13)

Online Back-Up Service by Number of Employer-Provided Devices in Home Office (Q1/13)

Online Storage Service by Number of Employer-Provided Devices in Home Office (Q1/13)

Technical Support Service by Number of Employer-Provided Devices in Home Office (Q1/13)

Adoption of Support Services by Number of Employer-Provided Devices (Q1/13)

Telecommuters: Who Pays for Support Services (Q1/13)

SMB Market for Support Services

SMBs by # of Employees (Q4/12)

Approximate Number of Employees Working From Home by SMB Size (Q4/12)

Use of IT Devices by SMB Size (Q4/12)

Annual Amount Spent on Technical Support by SMB Size (Q4/12)

Interest in New Service Features - Top 10 (Q4/12)

Number of Interested Technical Support Service by SMB Size (Q4/2012)

Likelihood of Paying Monthly Price Per Seat for Service (Q4/12)

Likelihood of Paying Annual Price Per Seat for Service (Q4/12)

Additional Research from Parks Associates

Publish Date: 2Q 2013

Slides: 55

Published by Parks Associates
© June 2013 Parks Associates | Dallas, Texas 75248

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Disclaimer
Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.